INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Please review the following list of frequently asked questions.

If your question is not answered below, you may contact us at: Support@LMackJames.com

PAYMENT

What forms of payment can I use to purchase online?

We accept Visa, MasterCard, American Express, Discover, PayPal.

When will I be charged for my purchase?

You will be charged when the item(s) ship.

Why was my payment declined?

For your security, your billing name and address must match the billing information your credit card company has on file. Please contact your credit card company if you received a declined message.

Do you charge sales tax?

Sales tax is calculated based on your order’s “ship to” address in accordance with state and local sales-tax laws, including shipping where applicable.

ORDER STATUS

What is the status of my order?

You will receive an order confirmation email after your order is placed. Once your order has shipped, you’ll receive another email with detailed shipping information. You can also log into My Account to track the status of your order.

Can I change or cancel my order?

Once you click “submit” we are unable to modify or cancel your order.

What happens if an item from my order is out of stock?

If an item from your order is out of stock you will receive an email notification and you will not be charged for that item. We apologize for any inconvenience this may cause.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    • Monday – Saturday (8 a.m – 8 p.m) CST
    • Sunday (12 p.m – 6 p.m) CST

    You may also contact us at: LMackJames.com

    Responses are usually returned within 24 hours.